Returns & Exchanges
At Novo Guitars, we want you to be completely satisfied with your purchase. If your selection doesn't fit your style, we offer a 30-day window for returns and exchanges on all unworn, unwashed items in their original packaging.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship Your Package
Drop off your package at any authorized carrier location; please ensure the original tags are attached to avoid processing delays.
Receive Your Refund
After our quality team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing