Frequently Asked Questions
Your guide to shopping with Novo Guitars
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page includes a detailed sizing chart and fit guide. We recommend measuring a similar item you own and comparing it to our specifications for the best fit.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton and recycled fabrics across 80% of our current collection to reduce our environmental footprint.
Do you offer international shipping?
We ship to over 50 countries worldwide. Applicable duties and taxes are calculated at checkout so there are no surprise fees upon delivery.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.